Last Updated: 15/04/2024
From 03/05/2020 – 15/04/2024
Overview
The use of services provided by Rated Original (Pty) Ltd on ratedoriginal.com (after this referred to as “Rated Original”) constitutes agreement to the following Terms and Conditions.
Delivery of Services
Immediately upon successful payment you will receive an automated receipt from our systems. Please print and retain a copy of this and retain in a safe place for future reference.
Your unique email will be on this receipt and should be used for any enquires to Rated Original.
Please note that we aim to deliver as soon as the signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.
All orders are delivered electronically via email, If you have any questions about your order please contact us at
[email protected]Rated Original aims to respond to all enquiries within 24 hours.
Refund Policy
All services rendered by Rated Original are non-refundable. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customer agrees not to chargeback or dispute any credit card or PayPal payments for services rendered. A chargeback or dispute of payment for services rendered will result in an additional charge of R150 and will be subject to collection by an authorised collection agency. Disputes or chargebacks will result in immediate service termination. Customer is responsible for any fees and costs (including, but not limited to, reasonable attorneys’ fees, court costs and collection agency fees) incurred in enforcing collection.
Any funds sent to Rated Original which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.
Delivery of Services
Termination and Suspension Policy
Effective immediately, we’ve made some changes to our termination and suspension policy to make it clearer and more efficient. Here’s what you need to know:
- Late Fee Removal: We’ve removed the late fee for overdue hosting payments.
- Invoice and Payment Details: Invoices for renewing a service are created 14 days before your current term ends. You must pay by the due date on the invoice. If you provide us with a credit card, we’ll try to charge it no more than 2 days before the due date. It’s important that your card can be charged because if it’s declined, we can’t keep your services running or save your data.
- Suspension of Services: If an invoice isn’t paid by its due date, the related service will be suspended after 3 days. We’ll send several reminders before taking any action.
- Termination Timeline: If your hosting payment is unpaid for 60 consecutive days, we will begin the termination process for your hosting account. All data will be deleted at this point.
- Responsibility for Data Backup: Before the termination process starts, it’s your job to back up all necessary data offline. We won’t remind you about this, but our team is ready to help if you need guidance on how to back up your data.
- Reactivation: If you pay an invoice after your service has been terminated, there’s a reactivation fee of R150, assuming Rated Original can restore your data.
- Multiple Overdue Invoices: If you have more than one unpaid invoice, all services in that account or any linked accounts might be affected.
- Additional Waiting Period: There could be an extra wait time of up to 48 hours if there are multiple failed payments.
Cancelling An Order Before Dispatch
If you change your mind after placing an order, you can cancel it or, where it consists of a number of Services, any part of an order, any time before we despatch. No charges will be incurred. Please Contact us and give us your name, address and order number to cancel your order.
Credit Card Safeguard
At
ratedoriginal.com we don’t just stand behind our merchandise, we also do our best to provide a safe and convenient online shopping experience. When you “check out”, your payment details are transferred via a secure server, utilizing 128-bit, industry standard, encryption technologies to ensure that your credit card information is protected during a transaction.
You should look for the locked padlock or unbroken key icon at the bottom right of your browser screen, and also note that the page address during payment begins https, instead of the normal http. These indicate that you are connected to a secure site.
To help prevent fraud, we may contact the cardholder to validate any order value greater than R5000 limit which we change from time-to-time.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.